Help
Need support?
Questions about your account, membership, or the Nameberry app? We're happy to help.
Frequently asked questions
How do I reset my password?
Go to the forgot passwordpage and enter your username or email. If we find a matching account, we'll send reset instructions. You can also get there from the login screen on the website, or from sign-in in the Nameberry app.
How do I confirm my email address?
When you create an account, we email you a 6-digit confirmation code. Enter it on the confirm emailpage. Didn't get the code? Use "Resend code" on that page, and check your spam or junk folder. You'll need to confirm your email before you can fully sign in.
How do I cancel my website subscription?
If you subscribed on nameberry.com, open Account → Settings and choose Manage Subscription, or go directly to subscription management. That opens Stripe's billing portal, where you can cancel. You'll keep access through the end of your current billing period.
How do I manage my paid account in the Nameberry app?
The paid version of the Nameberry app is a one-time purchase through the App Store or Google Play, not a recurring Nameberry subscription. If you reinstall the app or switch devices, use Restore purchases in the app. For App Store or Google Play billing questions, manage the purchase in your Apple or Google account settings, or email us at support@nameberry.com.
Are the Nameberry website and app separate?
You use the same Nameberry login on the website and in the app, so your account stays connected across both. Website membership (billed through Stripe) and the paid version of the app (in-app purchase) are separate products: a website subscription unlocks member features on the site, and the paid version of the app unlocks unlimited swiping and the ability to invite friends to swipe with you.
Why can’t I post in the forums without a subscription?
Anyone can still read and browse the Nameberry forumswith a free account. Posting and replying are now members-only so we can keep the community higher quality and support the work that goes into Nameberry. If you'd like to join the conversation again, you can become a member.
How do I update my email address?
Sign in, go to Account → Settings, and update your email. We'll send a 6-digit code to the new address before the change takes effect.
How do I delete my account?
Sign in and open Account → Settings, then use the delete account option. This permanently removes your Nameberry account.